FREQUENTLY ASKED QUESTIONS
Does Doc's sell filters for gas vehicles?
Docâs Diesel has a partner brand, Docâs Filters, built for non-diesel rides. We offer high-quality replacement filters for gas cars, trucks, SUVs, and more through that website. From cabin air to performance engine, oil, fuel, and engine air filters, weâve got you covered.
Where is Doc's located?
Bryan, Ohio.
Whatâs your shipping policy?
We offer free shipping over $99 on all orders within the contiguous United States. Expedited shipping is available for an additional charge. Alaska, Hawaii, and Canada will have shipping fees.
Where does Docâs Diesel ship to?
We ship to the U.S. and Canada! For Canada orders, any taxes, duties, or customs fees are the responsibility of the buyer. We handle orders in 1-2 business days, and most of the time in less than 24 hours if ordered on a week day. Depending on location, U.S. orders will arrive between 3-5 business days from your order. Canada orders typically arrive within 7-11 days.
What is your warranty?
View our Official Limited Warranty
Docâs Diesel Filters meet or exceed Original Equipment Manufacturerâs (OEM) requirements. New vehicle warranties stay in effect when Docâs Diesel filters are installed correctly and in conjunction to engine manufacturerâs recommendations.
Where is my order?
If you have not received your confirmation email us sales@docsdiesel.com so we can get everything sorted out ASAP. If you received a confirmation but no shipment email, we are still working on your order. Don't hesitate to email sales@docsdiesel.com if you would like more information and we'd be happy to check on your order. Please Include your order # in the email.
For Tracking information, it will be in your shipment email. Check the tracking # first or the latest updates. Doc's Diesel, just like you are at the mercy of shipping companies after a shipment leaves our warehouse. If there's been an issue with shipment we will happily work with you to figure out where the order is and what we can do to help. You can reach out to sales@docsdiesel and include your order # in the email. Thank You!
Why didnât I get a confirmation email?
Sometimes an email may get sent to your spam folder! So donât forget to check that. If you need more help to hesitate to reach us at sales@docsdiesel.com.
How do I start a return?
If you are unhappy with your purchase for whatever reason, and it's within 30 days from your purchase, you can return your diesel filters back to us. Item has to be in new condition. Once filters are received, we will refund your money (minus price of return shipping) within 2-4 business days. We will refund to your original form of payment.Â
To start a return, visit our Returns Center.
View Our Official Limited Warranty Policy
Thank you!
How can I cancel my order?
We can help you with that. Just email sales@docsdiesel.com within 2 hours of placing it. Be sure to include your Docâs order number (starts with DD) so we can find it fast.
Heads up: Orders placed after 12 PM EST on Fridays get processed Monday morning. If you order late Friday or over the weekend and need to cancel, shoot us a messageâweâll handle it first thing Monday.
Do you offer a military discount?
We honor those who protect and serve. Docâs Diesel is proud to offer 11% off for current and former U.S. Military personnel and first responders (including fire, law enforcement, and EMS). Read full details on how to access our Military Discount here.
PACKAGE PROTECTION
Terms & Conditions
Package protection is optional, but youâve got to add it at checkout â itâs not turned on by default. Once your order is placed, it canât be added or removed.
We ship fast, so if your package is already processed, the selection is locked in. If you choose not to purchase package protection, Docâs Diesel isnât responsible for lost or damaged packages during transit.
What is covered?
For as little as 1% of your order total, package protection covers your shipment against damage or loss caused by the carrier (FedEx, USPS, UPS).
Approximately $1 per $100, examples below:
Cost breakdown:
- $1.95 for orders up to $200
- $2.95 for orders $201-$300
- $3.95 for orders $301-$400
- $4.95 for orders $401-$500
- $5.95 for orders $501-$600
- $6.95 for orders $601-$700$
- 7.95 for orders $701-$800$
- 8.95 for orders $801-$900
- $9.95 for orders $901-$1,000
How does it work?
If your order goes missing or arrives damaged, weâll refund or replace it. Just call or email with us to start a claim:
Phone: (419) 551-6138
Email: sales@docsdiesel.com
Have your order number ready (starts with DD) so we can pull up your info and get things moving. Refunds are issued straight to the original payment method.
Heads up: No matter what shipping you choose, we recommend adding package protection. Our Free Shipping on Orders Over $99 doesnât include it.
What is not covered?
Package protection does not cover theft. If tracking shows your package was delivered, it is the customerâs responsibility to file claims with FedEx, USPS, UPS, or local law enforcement.
It also does not cover shipping delays. We can only refund or replace if the carrier officially declares the package lost. This usually happens after 15 days of no movement, but it can vary by carrier.
We are not responsible for orders shipped to an incorrect address entered at checkout. If a package is returned to us, we can resend it at the buyerâs expense.